CasinoMax Casino

Entering the underwater kingdom of CasinoMax’s website, you’ll encounter little more than a massive advertisement. While the colors look pretty, you won’t be able to see how the game lobby looks or functions before handing the casino your personal data. Since that involves leaving your telephone number and address, it left a sour taste in our mouths.

Another issue that we have is that logging in prevents access to many of the pages. Vital things like T&C’s, banking, and privacy and security become unavailable or well hidden. You can always log out and look at those, but why would you need to do that?

The casino was created in 1999 and started out as an independent casino. It was operated by Trident Entertainment Group but was acquired by Cityviews Group. That means the same group of people operate it and the likes of Spin Casino, Spin Palace, and other online giants.

As is expected from an online gambling conglomerate, they were able to secure licensing from the best of the best. It holds both the MGA and Kahnawake licenses, though the former means much more than the latter. The fairness of their games was verified by eCOGRA, and site users are protected by 128-bit encryption.

The security and licensing of the casino are clearly at an admirable level, but its reputation is not without fault. CasinoMax’s has had some issues in the past, mostly related to gambling addicts’ accounts and withdrawal delays.

One particular case was of the casino encouraging a player to cancel a sizable withdrawal while it was pending. In return, it offered a small bonus, which obviously wasn’t worth it in the situation. While that’s not as bad as refusing payouts, it’s still unethical behavior which goes against the online gambling etiquette.

T&C’s Review

While Casino Max’s Casino T&C’s were clearly professionally written, they, like with many online casinos, contain some questionable passages. However, there’s not much reason to be concerned, as the casino hasn’t had many complaints regarding payouts and has been operating for quite a while.

Getting banned at any time for any reason is not what gamblers would consider fair. While we’ve found no accounts of that happening, it’s still a scary prospect.

And the really horrifying part is this. The casino can, if they ban you for no reason, also take all your money if they decide so. Remember, when you register, you automatically accept these terms.

That’s an excellent way to say they are not liable for the only thing their website provides. When you’re providing a service for real money and turning over millions of dollars, you shouldn’t be able to say: “Oh, but if it doesn’t work, it’s not my fault.”

This one’s not that unusual but is just in poor taste. The wording here states that only the winnings will be confiscated. That shows that they don’t really care whether the users of their site are addicted or not, as long as they are losing.

Games and Providers

The game selection at Casino Max’s is extensive, but the navigation is poor. The software they use, however, is provided by some of the best. Namely, the casino is powered by Microgaming — one of the premier providers in the business.

It boasts an ever-expanding array of 400+ slot games and 23 video poker variations. However, the exact number of other casino games is difficult to pinpoint due to the library lacking sections for table games, specialty games, and such.

That doesn’t mean you won’t be able to find the game you’re looking for, however, as the search function works like a charm. Instead of looking for specific game titles like many other online casinos, it detects keywords and shows a list of games that match. You still can’t search for table or specialty games, though. Here’s a short list of what we found the casino offers:

  1. Slots — Mega Moolah, Avalon II, Playboy, Thunderstruck
  2. Table Games — Roulette, Blackjack, Poker, Baccarat, Craps
  3. Specialty Games — Bingo, Keno, Money Wheel

The casino also offers live dealer games, powered by their sole game provider. They most notably include roulette, blackjack, and baccarat. Unfortunately, the selection isn’t grand, at only ten games provided, some being simple variations of the same game.

You won’t need to download any of the games to play them, and the website works like a charm on mobile devices. There’s no app for the casino, which is how some prefer to play, but we don’t think there’s even a need for that.

Financial Information

The casino has decent banking options but doesn’t have anything for the rising trend of cryptocurrency gambling. People using crypto are admittedly still a fringe group, so most players will be satisfied with the methods the casino has to offer.

For deposits, they allow credit cards, e-wallets, and direct banking transactions; there’s also an option to use cheques. Players have much of the same options for withdrawal, with only Mastercard and Paysafe card being restricted.

The minimum deposit amounts are great for budget players, most of them being between $5 and $10 or equivalents. The information on the site is difficult to find, so we had to ask the customer support, and they told us the withdrawal minimum was $50.

The casino is fantastic as far as withdrawals are concerned, allowing players to withdraw up to GBP 10,000 per day. Progressive jackpots are exempt from that, being paid in full. If you’re withdrawing four times more than all your deposits combined, however, the limit is brought down to GBP 4,000 per week, which is still not too bad.

The pending period for withdrawals is 24h at least, and you can’t initiate a withdrawal request over the weekend. The “at least” part is worrying since there is no maximum pending period, which means your withdrawals can be left pending indefinitely.

Due to the already mentioned poor site navigation, we weren’t able to find the maximum deposit either. The currencies that the casino accepts are as follows: AUD, CAD, EUR, GBP, SEK, USD. The withdrawals are decently fast, but not the fastest, ranging from one to eight business days, depending on your method.

Bonuses

The casino was definitely very stingy when devising its bonus offer. You might think the singular here is a mistake, but no, there’s just one offer on the site — the welcome bonus. But then, it must be good, right? Nope — it’s bland and unfair, and players should avoid it at all costs.

So let’s explain; it’s a deposit match type of bonus. You’ve already seen these at other online casinos, and they usually offer up to thousands of dollars. Here, you can get up to 100 bucks. You can’t deposit more than $100 if you want the bonus, either. Well, at least it’s easy to cash in on it then, right? Nope — 50x playthrough.

There are a few other limitations too — like only being able to wager 30% of the bonus on a single bet. Games contribute differently to the wagering requirement, with slots, keno, and scratch cards having 100% contribution, most table games (check the T&C’s for the exact list) having 8%, and classic blackjacks, All Aces video pokers, and all Jacks or Better video pokers being at 2%. Nothing else contributes.

As if the bonus needed to get worse, the max win is 6x your initial deposit, which would be great if the bonus itself was actually any god. In reality, it feels like they introduced a bonus just to have one due to it being the industry standard. You’ll have seven days after signing up for an account to claim the bonus, but just save yourself the trouble and opt out of it.

Customer Support

CasinoMax’s offers two types of customer support — live chat and email. The email option is made convenient by a submit a query option on their website, so you don’t have to go through Gmail or whichever option you’re using. The live chat option is available to users who aren’t registered and is open 24/7.

While that’s all fine, our experience with customer support was funny at best and horrid at worst. The responses were quick, but it was like talking to a person that took English in elementary school and gave up after that. The representative was kind, but it took three follow-up questions for them to give an answer. The first two answers, worth noting, were unrelated to the question.

If we had to sum up our experience, it was like we were getting automated answers. But the answers were programmed by the guy who bragged about how he could hack people’s Facebook accounts in the 7th grade.

Summary

CasinoMax’s Casino is really an oddball. It has everything a great casino needs — a wide selection of games, great licensing, and a great provider. The banking options aren’t too shabby, and the customer support is good in theory.

However, everything falls apart in practice. The website is difficult to navigate, with some vital information becoming unavailable once you log in. The categories seem almost random (what does Vegas category even mean?). The welcome bonus is laughable, and so is the customer support (at least the representative we contacted on multiple occasions).

Soulless is the first word that comes to mind regarding Casino Max’s casino. It’s like it was designed with all the good parts in mind but none of the fun parts. Players online seem to agree with us on that.

It’s not a bad casino to try out; it just shines with mediocrity. If you want, you can try it out and get the welcome bonus, for what it’s worth.